We have two separate policies regarding refunds.
DIGITAL DESIGN STL PRODUCTS
If you have downloaded any of the files after purchase we cannot provide refunds for those products.
If you have purchased accidentally and have not accessed any of the files, please contact us to begin a refund process.
If your product has arrived damaged, or different than the listing stated, or the order did not arrive or items were missing from your order, please contact us to discuss options or a refund.
Please keep in mind that shipping times can vary and exceed the stated time frames, especially due to events out of our control such as weather, natural disasters, or pandemics!