Shipping policy


ALL ORDERS SHIP FROM RALEIGH, NC, USA



FREE SHIPPING USA

All physical resin orders over $50USD are eligible for free shipping and the option should be available for selection during checkout. 

Free shipping uses USPS Ground Advantage, more information on this option is available below.

FREE SHIPPING INTERNATIONAL

Delivered duty paid (DDP)

All physical resin orders over $80USD are eligible for free shipping and the option should be available for selection during checkout. 

This option is available to the following countries:

  • Canada
  • Australia & New Zealand
  • European Union (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
  • Other European (Iceland, Liechtenstein, Norway, Switzerland)
  • United Kingdom

Free shipping uses DHL eCommerce Parcel Direct or UPS Standard, more information on this option is available below.

Delivered duty paid (DDP)

All VAT, taxes and duties (and tariffs) calculated at checkout 

Fully transparent shipping costs are here! All international orders shipped with DHL will now see all taxes, VAT, duties and amounts payable at checkout.

  • No more surprise fees at the border (duties, taxes, VAT, brokerage & handling fees)
  • Faster customs clearance
  • Faster shipping times
  • Fully tracked delivery start to finish

ROUTE PACKAGE INSURANCE

Option available to select in shopping cart

Route package insurance offers shipping insurance and quicker resolutions when packages are stolen or fail to deliver. 

  • Offers refunds or re-orders, often within 48hrs of approved claims
  • Packages that have gone missing require a min 20 days before filing a claim
  • Coverage and cost adapts to your order size
  • Can be combined with any shipping service
  • Calculated based on USD order total.

SHIPPING METHODS

All shipping times are estimates. Delays can occur in processing, weather, customs clearance and more. 

USA Domestic Shipping Options

USPS Ground Advantage
  • Transit time is from 2 to 5 business days.
  • Ships to all 50 US states, U.S. military bases, territories, possessions, and Freely Associated States.
  • Includes tracking and delivery information.

International Shipping Options

Shipping service Transit time Supports Delivery duty paid (DDP) shipping Shipping coverage Ships to PO boxes
Includes tracking
DHL eCommerce Parcel International Direct 3-10 days ✔ ✔ ✔ ✔
DHL Express Worldwide 1-3 days ✔ ✔ ✘ ✔
UPS® Standard 3-9 days ✔ ✔ ✘ ✔
UPS Worldwide Expedited® 3-7 days ✔ ✔ ✘ ✔