We will not be providing event support during 2025 as our team focuses on operational upgrades.

Thank you to all of the events we have supported in the past and we wish everyone an awesome 2025.

Typos, alternate email auto -fill, email filters and more can get in the way of quick communication.

If you haven't heard from us try the following:

1. Make sure you're not using a work or school email, some will block e-commerce emails.
2. Check your browser settings for auto-fill & passwords to delete old and erroneous emails.
3. Check your spam, promotions and other folders.
4. Type "Epic Basing" in your email search bar to reveal any emails. 
5. Re-submit your request, double checking the email entered is correct.
6. If all fails the email gods are against us! Try to contact us on Instagram or Facebook

All download links are sent via email and will also appear on your account on our website.

If you create an account after ordering, as long as you use the same email they should appear.

The most common reasons for missing download emails are:

• Incorrect/error in email
• You used an alternate email when ordering
• Landed in Spam/Promotions

If after checking these you still can't locate the files or login, contact us and we will figure it out together.

We do not currently offer commercial printing licenses and do not anticipate making them available in the foreseeable future.

Restocks are done frequently, typically within 1-3 days.

Some items sell so fast during certain periods that they're out of stock as quickly as they're re-stocked.

We're always working to better anticipate stock levels to keep things in stock as much as possible.

We periodically put less popular packs on Last Chance to reduce our lineup. Once sold out, the listing is removed so you know it's no longer available.

Any packs we de-list can still be ordered through our custom order offering (USA only). Contact us with your requests