Epic Support

Get a response within 24hrs or less!


For customer and product related concerns you should receive a reply within 24hrs. 

If it has been more than 24hrs and you have not received an email reply:

  1. Be sure to check your spam, promotions and other folders.
  2. Perform a quick search in your email for "Epic Basing". 
  3. If you still cannot find our email replies, you can reach out to us on Instagram or Facebook 

*The most common thing is emails landing in folders outside your inbox. Sometimes work/school emails block e-commerce store emails, and there's some cases where the return email you entered might have a typo we can't resolve.

For promotional, marketing or business inquiries we may take up to a few days to review and get back to you.

If it's urgent, you can contact us via Instagram or Facebook 

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